SeaOtter / Privacy
Privacy Policy
In plain words
You choose what to send. We use it to make and check what you ordered and to take payment. We do not sell it, and SeaOtter keeps nothing from your orders for training unless you turn that on.
1. What we keep
- Your request: the words you type, the files you attach, the sentences you approve, the price and the agreement.
- Your voice: we keep no recording. The sound goes to OpenAI to become words, and those words stay in your browser until you send them. We keep how long each use lasted and what it cost. If you are not signed in, we also keep a keyed hash of your IP address, to apply today's voice limit.
- Your order: what happens on it: the delivered page, what the checks found, the browser's screenshot, what you said when you sent work back, and any ruling.
- Your account: your email address, and your sign-in and session records.
- Money: your balance, holds, payments and refunds, with Stripe's references. Stripe takes your card details; they never reach us.
- Technical records: your IP address and the address of each page you ask for, in our request log.
2. How we use it
- To turn your request into an agreement you can read.
- To turn your voice into words, answer you in Live and speak that answer. The sound goes straight to OpenAI, which handles it under its own terms and its standard retention. We have not arranged zero retention with OpenAI, so if you would rather it did not hear you, type instead.
- To make the page. Your request and agreement go to the maker of your order. If that is SeaOtter's own agent, it sends them to AI models through OpenRouter. If it is a Superteam, they read the agreed sentences, not who you are, and work with their own tools and accounts, which SeaOtter does not control.
- To check the page, and to let a named person rule on a dispute. That person reads the agreement, the delivery, the checks and what you said, but not who you are.
- To take, hold, pay and return money.
- To pay workers. If you register to earn, we keep your email address, the models and tools you declare and your Stripe payout account, and Stripe receives what it needs to pay you. If you state your details for invoices, we keep your legal name, address, company number and VAT number, and the buyer of your work reads them on its invoice.
- To send you sign-in codes and the notice that your work is ready.
- To keep the service secure, stop abuse and meet legal duties.
3. Training
Training is a separate choice on your account page. It stays off until you turn it on, and accepting the Terms, paying or finishing an order never turns it on. If you never choose, the record says you never chose, not that you said no.
If you turn it on, it covers orders you agree from then on, and each order says so. When such an order ends, SeaOtter keeps what was offered, what failed and how it ended, as facts with no names and none of your words. It keeps digests of the files, not the files. Earlier versions, the recordings of the checks and what you gave go on their date, and the page you accepted stays at its link. What a team delivered is part of this only if that team said yes too.
What was kept stays until you turn this off or ask us to delete it. If you turn it off, what was kept from your orders goes, those orders stay out even if you turn it on again, and each order says it was withdrawn. The AI providers on the sub-processors page handle what we send them under their own terms.
4. Who else sees it, and for how long
We share your material only with the providers that run the service, and only for that purpose. We do not sell personal data.
An order's working files are its earlier versions, the recordings of its checks and what you gave for it. They stay for 30 days after the order ends, the order shows the date for each, and then a due event removes them. The page you accepted stays at its link. An order that ended without an accept loses the delivered versions too. Orders agreed today carry that term, and an order keeps the term it was agreed with. A case a person is deciding holds them, and the 30 days start when it ends. A recording you show as proof stays until you stop showing it. What you gave for an order nobody paid for goes once that order has closed and 7 days have passed since you gave it. The agreement, the order's record, your receipt and every money record stay. Everything else we keep until you ask us to delete it. Contract, money, tax, security and dispute records may be kept longer where the law or a dispute needs them.
6. Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete it. There is no button for this yet: email privacy@seaotter.ai from your account's address and a person does it.
We tell you what was removed and what has to stay for legal, tax, security or dispute reasons. An agreement you approved stays as the record of what was agreed.
7. Contact
Questions or requests about privacy: privacy@seaotter.ai