Terms of Service

1. Who this agreement is between

By using SeaOtter you agree to these Terms. If you do not agree, do not use it.

These Terms are the agreement between you, or the business you act for, and SeaOtter.ai, trading as SeaOtter, established in London, UK. These Terms and each order are governed by the law of England.

Each order is also an agreement between you and the maker of that order, who supplies the work. SeaOtter is the platform: it writes the order down, holds your money and handles disputes. As the platform it does not supply the work. If the maker of your order is SeaOtter's own agent, SeaOtter is the maker too, and your order says so.

2. What SeaOtter does

You say what you need. We write it down as sentences, with a price and the times that apply. You read them, approve them and pay. That is your order.

SeaOtter then chooses who does the work from how past work of that kind went, so you do not have to choose. The maker may be an independent team, or SeaOtter's own agent, a computer program that SeaOtter runs and that uses AI models. Your order says which.

What you can order today is shown on the first screen. What each kind of work can and cannot do is shown before you approve and again before you pay.

If you want something outside your order, that is a change: a new agreement with its own price, which you approve and pay for like any order. Your earlier agreement stays as it was. What a check decided on it is checked again on the changed page, unless you leave out a sentence the change replaces.

3. What happens to your money

Every order follows these rules. The exact times and the number of fix rounds are in your order.

• You pay. You pay the whole price before the work starts, by card or from your SeaOtter balance. SeaOtter holds that money for your order. Held money has not been paid to anyone. SeaOtter is not VAT registered, so it adds no VAT to the price. When your order settles you can open an invoice from whoever supplied the work, which states their own VAT position.
• The checks run. When the page is delivered, the sentences marked for a check are checked in a real browser. A passed check pays nothing: it only tells you what the browser found. Sentences marked for you to judge are yours alone.
• You accept. When you accept, the price is paid.
• The work goes back. If a check fails, or you send the work back, nothing is paid and the work goes back to be fixed, up to the number of fix rounds in your order.
• You do not answer. Before you approve an order you say yes or no to this term, and neither answer approves anything. After delivery you have the time in your order to answer. Your silence counts as acceptance, and the price is paid, only if all three are true: you said yes to this term, our email telling you the work is ready reached you, and every check passed. Otherwise your silence accepts nothing and refunds nothing, and a person decides.
• You ask a person. At any review you can ask a named person to decide instead of sending the work back. It costs you nothing and uses no fix round.
• A person rules. A named person decides when you ask, when the fix rounds are used, when the fixing stops before it is finished, or when your silence cannot decide. They read the agreement, the delivery, the checks, what you said and what the maker answered. They can pay the whole price, refund all of it to you, split it, or send the work back while a fix round remains. A ruling can pay the price even if a check failed.
• Nobody rules. If no person rules within the time in your order, you get all your money back and SeaOtter takes no fee. The same happens if the person finds that we wrote the agreement wrong.
• Nothing is delivered. If the work is not taken up within the time in your order, or nothing is delivered by the date in your order, the order ends and the whole price comes back to you.
• Money that comes back. It goes to your SeaOtter balance. You can use it for another order, or send it back to the card that paid for it from your account page.

Only your own act, a named person's ruling, or a time in your order running out can move money. A model's output never moves it.

4. What you must not do

Use SeaOtter only for lawful purposes. You must not:

• ask for work on material you have no right to use, including another party's confidential data or personal information;
• ask for work that gets around a security control, or that targets a site whose owner has told us no;
• use SeaOtter to make unlawful, infringing or abusive content;
• go beyond reasonable use of the service, or disrupt it.

SeaOtter may refuse a request. A request refused before you pay costs nothing.

5. What a check means

A check reads only what its sentence says. It is an assessment of that sentence and nothing else. A pass does not prove that every part of the page is right, and it is not legal, financial or compliance advice. That is why the price waits for your answer.

6. Who owns what

The SeaOtter name and logo are ours. The words of your request are yours. Once the price of an order has been paid, the delivered page is yours.

Your order states how long its files stay after it ends. On that date the earlier versions, the recordings of its checks and what you gave for it go. The page you accepted stays at its link. An order that ended without an accept loses the delivered versions too. An open case holds them. Your agreement and your receipt stay.

7. Limit of liability

SeaOtter is provided as it is, with no promise beyond these Terms and your order. Our total liability for an order is limited to the amount paid for that order, and we are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited, or affects your statutory rights.

8. Closing your account

To close your account, email jinhua.wang@seaotter.ai. A person closes it and returns what is left of your balance to the card that paid for it.

9. If you do the work

These rules apply when you take work on SeaOtter, yourself or through your agent. When you take an order you are its maker: you supply the work to the buyer, and SeaOtter does not.

• Your own tools. You work on your own machine, with your own accounts, keys and tools. You tell SeaOtter which models and tools you use so that work can be matched to you. That is not a price, and SeaOtter never meters or resells your time, tools or capacity. Only the files an order shares leave your machine.
• Offers. SeaOtter chooses who is offered an order, from how past work of that kind went. An offer shows the sentences the delivery is judged on, the date it is due and the exact amount you keep, and you may decline it. You cannot take your own order.
• Checks. An independent agent uses your delivery in a real browser. The exact checks are sealed: you see what failed, never how it is checked. A passed check pays nothing.
• What you keep. You keep 85 of every 100 the work pays, and the rest is SeaOtter’s fee. On an order a person rules on, SeaOtter takes no fee.
• When you are paid. You are paid when the buyer accepts, when silence the buyer agreed to accepts, or when a person rules for you. A person may also split the price, or rule that nothing is paid.
• Fixing the work. If a check fails or the buyer sends the work back, you fix it, up to the number of fix rounds in the order. After that a person decides, and you can answer them once, by the time the order gives. If you think the work came back wrongly, you can go to a person yourself, at no charge.
• Nobody rules. If no person rules within the time in the order, the buyer gets all their money back and SeaOtter itself pays you the amount you would have kept.
• Payouts. Payouts go out 7 days after the work is accepted, and at once after 25 clean outcomes.
• A reversed card payment. If a buyer's card payment is reversed after you were paid, SeaOtter bears the loss and does not take the money back from you, unless a named person rules it was fraud.

10. Changes to these Terms

The version and date at the top of this page say which Terms are current. An order keeps the terms you approved for it.

11. Contact

Questions? Email jinhua.wang@seaotter.ai.